Our new text platform (it’s called Whippy) has a limit of only 300 characters, and since our customers appreciate our after hours messages, I made one here, WHERE I CAN BE AS WORDY AS I WANNA BE!
So just imagine you’re reading this after sending us a message when we’re not at the pharmacy working!
*MESSAGE RECEIVED*
– We are now closed or cleaning.
– We clean our lab 29-72mins prior to close each day. (It depends on how messy Joel was.)
– If requesting a refill, we confirm the next business day. If you do not receive a confirmation, we did not receive your message. READ THAT TWICE.
– We are not open when we are closed. It is not legal to bring drugs home, so we only make medicine when open.
– We are allergic to emergencies & unnecessary urgency.
– We are real humans and do not automate much beyond this autoresponder.
– Be nice to us.
– We don’t do anything fast, because fast = mistakes. We do things smooth. According to Brenda H. from Naperville, we’re “the slowest pharmacy EVER”, and that means a plethora, which means a lot.
– If you’re asking if we make Ozempic thingies or GLP1 whatchamajiggers, or a thing you saw on TV, we don’t, and we won’t.
– We are closed most holidays. AND NEW IN 2025, one Wednesday a month we stop compounding & JUST do homework. No joke. Read about PIE Days here: https://thecompounder.com/piedays/
– If you are asking if a medication is ready for pick up, and we haven’t taken your money, or haven’t communicated with you yet, IT IS NOT AND WILL NOT BE READY UNTIL PREPAYMENT HATH BEEN RECEIVED. That’s not us being rude, it’s just how we operate.
– As of late 2024, we do not save credit card information. If we DID have it saved, once it expires, it’s gone forever and we won’t be saving it again. While we have never experienced a problem with our PCI compliance, it’s most efficient to request payment each and every time, so we aren’t chasing you for payment, and you know we won’t take your money without you knowing exactly what you’re paying for. YES, this slows down the process, but we do things how we do things. This keeps your credit card in your wallet, and you know once you ask for something, we’re going to ask for payment. Every. Single. Time.
– As of May 1st, 2025, we can text from our landline number too! 630-859-0333 AND 630-381-7413 both work! WOOOOO!
love,
Joel @ The Compounder
Read about how we do business: https://thecompounder.com/stressfree/
